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Outsourced Sales & Support Experience

Multilingual. On-demand. Built for service and growth. BPO teams based in Europe.

 

From sales acceleration to customer care, technical support, and call center operations, we help global companies streamline both sales and customer experience through nearshore BPO teams based in Europe.

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why wolfpack?

Three powerful suites to grow & protect revenue without headcount

Focus: Driving new revenue and pipeline expansion

  • Multilingual. On-demand

  • Sales development (SDR/BDR/ISR teams)

  • Lead generation & appointment setting

  • Multilingual prospect engagement

  • Outbound and inbound sales campaigns

  • Global sales coverage at scale

Focus: Delivering seamless, multilingual customer experiences

  • Multilingual. On-demand​

  • Customer service & support 

  • Tier 1 & Tier 2 technical support

  • Order mgmt & customer onboarding

  • Customer retention & upsell programs

  • 24/7/365 global coverage

Focus: Optimizing efficiency and scaling business processes

  • Multilingual. On-demand

  • Call center operations 

  • Helpdesk & back-office support

  • Data entry, billing, and administrative services

  • Workforce mgmt & performance analytics

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Why global brands choose Wolfpack 

We don’t just offer outsourcing—we build lasting partnerships. With localized support teams and a strong US-based point of presence, you get the responsiveness and cultural alignment your business needs to thrive. By blending exceptional talent, smart technology, and unmatched flexibility, we help you scale faster and deliver better outcomes. Backed by a boutique mindset and enterprise-grade capabilities, Wolfpack delivers outsourcing that feels custom-built for your brand—wherever you operate, with the confidence of support close to home.

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You're in good company
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proven operators

Multiple Exits

Executive Leadership

25 yrs avg exp.

Customer Satisfaction

89%+ average CSAT scores 3 years running across all verticals

US & EUROPE Prescence

32+ Countries around the world using Wolfpack

support & coaching

200+ hours coaching each month to ensure constant improvement.

Solutions that speak your industry’s language, because your business deserves more than translation, it deserves understanding.

Technology

Scaling sales, success, and technical with an emphasis on brand building and customer experience.

  • 24/7 rep availability

  • multilingual support

Service Provider

Keeping customers connected with fast, reliable solutions for service and billing needs across Telco, MSP/MSSPs

  • 24/7 rep availability

  • multilingual support

Entertainment

Engaging fans and subscribers with responsive support that keeps experiences seamless

  • 24/7 rep availability

  • multilingual support

Retail & ECommerce

Boosting loyalty and conversions with seamless order, return, and product support.

  • 24/7 rep availability

  • multilingual support

Healthcare

Compassionate, HIPAA-aware support that helps patients and members feel cared for.

  • 24/7 rep availability

  • multilingual support

Banking & Finance

Secure, compliant, and customer-first support that builds trust with every interaction. 

  • 24/7 rep availability

  • multilingual support

Travel & Hospitality

Turning travel stress into smooth experiences through real-time, responsive assistance.

  • 24/7 rep availability

  • multilingual support

Utilities & Energy

24/7 service that keeps households and businesses powered, billed, and informed

  • 24/7 rep availability

  • multilingual support

Logistics

On-time, accurate communication that keeps deliveries and journeys moving smoothly.

  • 24/7 rep availability

  • multilingual support

"Today's call centers aren’t cost centers, they’re growth engines, where every conversation creates connection and opportunity."

Get the latest news on Wolfpack events, research, and promotions

Belgrade, Serbia Office

​Vojvode Djurovica 24

Belgrade, Serbia

Austin, Texas Office

 

600 Congress Avenue

Austin, TX 78701

© 2025 Wolfpack BPO

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wolfpack BPO

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