What's behind the name "Wolfpack"?
At Wolfpack BPO, we believe the best businesses are built like the strongest wolf packs, through trust, collaboration, and relentless focus on the mission. Wolves thrive because they move as one: each member plays a role, supports the others, and ensures the pack survives and grows stronger. That same spirit drives how we partner with our clients. We bring together diverse skills: sales, customer service, support, and operations, into a unified team that works in sync to protect your brand, pursue new opportunities, and deliver measurable outcomes. Like a pack on the hunt, we’re disciplined, agile, and unstoppable when we move together. With Wolfpack BPO, you don’t just outsource; you gain a partner that runs alongside you, dedicated to building sustainable growth and long-term resilience. United by Purpose. Powered by Results
The people behind Wolfpack
Wolfpack leadership offers knowledge, experience, and vision to achieve a successful outcome for all stakeholders. Collectively, we have the knowledge, experience, and vision to help you achieve a successful outcome for all stakeholders. And we have a network of proven operators/C-level veterans who have built their careers building software companies who can help take your software business wherever it needs to go next.
Our Customers Journey
When you sign with Wolfpack, you’re not just filling seats—you’re launching a structured journey designed to build, enable, and scale your team with precision. From the moment contracts are signed, our team takes ownership of guiding you through every step: aligning on requirements, sourcing and interviewing top talent, onboarding and training new hires, preparing them for their first call, and setting a cadence of monthly reviews to ensure performance and alignment. This process doesn’t end with day one—it’s built to grow with you, seamlessly expanding headcount as your business needs evolve, so you always have the right people in place to deliver results.
Step 1: Contract Signing & Kickoff
-
Milestone: Contract Signing
-
Actions:
-
Customer Success + Sales handoff
-
Kickoff call scheduled with stakeholders
-
Shared onboarding roadmap
-
Step 2: Discovery & Candidate Profiling
-
Milestone: Requirements gathered
-
Actions:
-
Intake interview with customer to understand roles, skills, and success metrics
-
Job descriptions finalized and aligned to customer needs
-
Step 3: Recruitment & Interviewing
-
Milestone: Candidate shortlist
-
Actions:
-
Wolfpack sources candidates from vetted pools
-
Customer interviews candidates with Wolfpack facilitation
-
Final selection confirmed
-
Step 4: Hiring & Training
-
Milestone: Talent onboarded
-
Actions:
-
Offer & contract completed
-
Wolfpack delivers baseline training (tools, processes, compliance)
-
Customer-specific enablement added
-
Step 5: First Call / Go-Live
-
Milestone: Team in action
-
Actions:
-
Initial call with customer team
-
First tasks/projects assigned
-
Early performance check
-
Step 6: Daily Standups
-
Milestone: Continuous alignment
-
Actions:
-
Wolfpack + Customer review KPIs, productivity, and feedback
-
Identify optimization opportunities
-
Plan for role expansion
-
Step 7: Monthly Business Reviews (MBR)
-
Milestone: Contract Signing
-
Actions:
-
Customer Success + Sales handoff
-
Kickoff call scheduled with stakeholders
-
Shared onboarding roadmap
-
Step 8: Scaling Headcount
-
Milestone: Growth stage
-
Actions:
-
Add incremental resources based on performance and business needs
-
Regular reviews to ensure ROI and satisfaction
-